Pagos, descuentos y reembolsos

It’s super easy to make a booking with us.

• From our journey planner, first select from the drop down list the town or city you wish to travel from and to. Choose a single or return trip and enter your chosen travel dates. Si vas a viajar después de la medianoche, asegúrate de haber seleccionado la fecha de viaje correcta.
• Next, enter the number of people travelling and let us know if you have any NUS Extra or Scottish Concessionary Travellers*. All customers travelling under the same reservation number must board together.
• Once you click on the ‘Find Tickets’ button, a list of available trips will be shown.
• More information about your trip and the bus stops can be viewed by clicking on the trip/stop links.
• Choose your chosen journey time from the journeys shown and click the ‘add to basket’ button.
• You then have two options. Either carry on through to payment, or you can continue to add more journeys to your basket before paying for your tickets.
• The review the trips in your basket and remove any unwanted trips before checking out.
• Review and agree to the terms and conditions.
• Haz clic en "Pagar" y pasa por caja con nuestro procesador de pagos online seguro, WorldPay. You can hold your seats for up to 20 minutes, but you'll need to complete your booking within this time.
• Once your payment is taken, we'll send you an email from WorldPay letting you know your payment has gone through, and you'll also get a booking confirmation email. Please keep this to hand as you'll need it for your journey.

*Free concessionary travel with megabus is only available to Scottish National Entitlement Card holders for elderly and disabled persons, and - in the case of companion card holders - their companions. Furthermore, this free travel is restricted to journeys by megabus wholly in Scotland, and Scottish Concessionary Entitlement Cards are not valid outside Scotland.

Please check your booking very carefully before completing your transaction, as we don’t give any refunds for bookings after you’ve paid for them.

You can make changes to your booking by paying an amendment fee anytime at least 24 hours before you're due to travel. We do not allow amendments less than 24 hours before departure. Los cambios se pueden realizar online o a través de un agente de megabus autorizado. La comisión por modificación en una agencia de megabus autorizada puede ser diferente a la comisión por modificación que se cobra online.
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.

Lamentablemente no podemos realizar un reembolso ni ofrecer crédito alguno si el nuevo viaje es más barato que el original.

You can change trip now, or find out more in our bookings FAQ.

For megabus journeys which are only within the UK, one child aged 3 or under who isn't occupying a seat can travel for free with one fare-paying adult. Additional infants will require child ticket purchase. Children and young people aged between 4 and 14 can receive a 10 % discount on standard ticket price for most megabus journeys. The ticket is only valid for passengers in that age bracket at the time of travelling. 

For megatrain journeys, a maximum of two children under 5 years of age may travel for free with each fare-paying adult.

Yes we offer a 10 % discount on most standard tickets for children aged between 4 and 14. The discount is only applicable to passengers in that age bracket at time of travel. Proof of age may be requested and required for travel. Please be aware that children and young people must be accompanied by an adult - further details in our FAQ 'Can children and young people travel unaccompanied on your coaches and trains'.

For megatrain journeys, a maximum of two children under 5 years of age may travel for free with each fare-paying adult. Mi don't offer child fares on train tickets.

Free concessionary travel with megabus is available to Scottish National Entitlement Card holders (elderly and disabled persons) and in the case of companion card holders -their companions. This free travel is restricted to journeys by megabus wholly in Scotland and Scottish National Entitlement Cards are not valid outside Scotland.

Los titulares de la tarjeta Young Scot Card que quieran comprar viajes con descuento tendrán que comprar los billetes en el autobús o en citylink.co.uk.

You can book using the website, in one of our ticket offices - or in a Citylink office. You'll be charged a booking fee for this. También puedes elegir no reservar un asiento y simplemente subirte el día del viaje. However, in this instance, you'll only be able to travel if there's a seat available. De esta forma no deberás pagar la comisión por reserva pero tampoco tendrás un asiento garantizado. Con cualquier forma de reserva, será necesario que muestres tu tarjeta de titular en el momento de efectuar la reserva y también al personal de megabus el día del viaje. Cuando viajes con un acompañante, es obligatorio disponer de una tarjeta de acompañante, que se identifica gracias al símbolo +1 que aparece en la tarjeta. We'd recommend that you book in advance to avoid disappointment, as megabus is only able to guarantee travel to passengers who have a valid reservation number for their journey.

If you're using Google Chrome and have Google Pay set up on your Android device, you'll be offered the option to pay using Google Pay at the checkout stage.

Puedes descargar Google Pay desde la Play Store. Tu dispositivo móvil debe disponer de una versión KitKat 4,4 o superior y la entidad emisora de tu tarjeta tiene que soportar Google Pay  You'll also need a google account.

Al pagar mediante Google Pay no recibiremos nunca datos de tu tarjeta.

Sí, puedes guardar hasta 5 tarjetas de pago en tu cuenta.

When you use a new card, you can save it to your account when you’re on the payment screen by checking the box.

Desde la pantalla de pago, elige la opción "Eliminar" que se muestra al lado de cada tarjeta guardada. Once you select 'Remove' you'll see a message that gives you the option to 'Remove' or 'Cancel'. Choose 'Remove' to remove the card, or choose 'Cancel' to keep your payment card saved.

Sorry, you can't edit your card details yet. But this feature is coming soon.

Al añadir una nueva tarjeta de pago, es posible configurarla como tu tarjeta principal marcando la casilla "Establecer como tarjeta de pago principal".

La próxima vez que decidas pagar con una tarjeta de pago, verás esta tarjeta marcada con la palabra "Principal" en la parte superior izquierda de los detalles de la tarjeta.

Please check your email address for the megabus reservation email. Si recibes este correo, quiere decir que tu transacción se ha realizado con éxito. If you don’t receive this within an hour or so after you’ve booked, please email us at [email protected].

We sometimes run special promotions on our services. These promotions carry a discount code that you can use online when you're making a booking. 

If you've got a Tesco Clubcard Voucher, you'll see a prompt after you've chosen to make payment for your trip. Please enter your Tesco Clubcard Voucher code(s) as instructed on screen. Your discount will automatically be applied to your basket and payment will go through as normal.

La comisión por reserva está exenta de vales de descuento y se cargará después de la aplicación del descuento. No se entregará ni cambio ni crédito si el valor del vale de Tesco Clubcard es superior al precio del billete.

El titular de la tarjeta TOTUM tiene derecho a un descuento adicional en el precio estándar del billete en algunos viajes de megabus, sin incluir la comisión por reserva. The discount is only applicable to seats occupied by those passengers carrying a valid TOTUM card at the time of travelling. All passengers travelling on a seat booked with the TOTUM discount will be asked to show their TOTUM card/app membership to megabus and/or any of their affiliates.

Young Scot Card holders wishing to buy discounted travel for travel wholly within Scotland must buy tickets on coach/bus or on citylink.co.uk

Children and young people aged between 4 and 14 can receive a 10 % discount on standard ticket price for most megabus journeys. The discount is only applicable to passengers in that age bracket at the time of travelling.

The NUS Apprentice Extra cardholder will be entitled to the same discounts as a TOTUM card holder/app member, on certain megabus journeys. Tu tarjeta de estudiante NUS extra deberá ser válida en el momento de efectuar el viaje.

If you’re travelling or intend to travel with a megabus ticket purchased with this discount, you must carry your card with you and show it to a megabus driver or official if asked to do so - otherwise your ticket will not be valid.

TOTUM and Stagecoach employees/Privilege passholders can receive 10 % discount, on most megabus and Scottish Citylink journeys, terms and conditions apply. 

Journeys run by our partner operators or special events shown below, but not limited to - are excluded from the discount scheme.

• connecting Stagecoach UK local bus and tram services
• que conectan con servicios de autobús local Transdev vía Leeds
• servicios especiales desde y hasta Silverstone y otros eventos.
• through tickets between megabus services and rail/tram services

All customers travelling with a discount will be asked to show their TOTUM membership or staff pass to megabus and/or any of their affiliates.

Unfortunately, English and Welsh National Concession passes, Railcards, and Rail Rover tickets aren't valid on megabus services. Free concessionary travel with megabus is only available to Scottish National Entitlement Card holders (elderly and disabled persons) and in the case of companion card holders - their companions. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards aren't valid outside Scotland.

Contratamos el seguro de acuerdo a nuestra responsabilidad legal. All legal liabilities to third parties, which include damage to property and personal injury are covered. There's no insurance cover provided for loss, damage or injury where the carrier providing your service hasn't been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

When you first register for an account with megabus, you'll be sent a confirmation email featuring an authorisation code. Haz clic en el enlace que aparece en el email para validar tu dirección de email. This is an additional security feature to make sure that only genuine email addresses are used to register on our website.

Si no encuentras la respuesta a tu pregunta, envíanos un email a:  

 [email protegido] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.