Equipaje

We may need to check that your luggage complies with the dimensions and weights listed below. Please mark your luggage clearly with your name and destination. We aren't able to provide receipts for any transported luggage.

We don’t mind what your luggage is packed in, we only ask that it weighs no more than 23kg. It can’t be any bigger than a standard ‘large’ suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 23kg).  If you arrive for your journey with more luggage than as detailed above - you may have items refused. 

You can also take a piece of small soft hand luggage on board with you (45cm x 35cm x 20cm). It must either fit on your lap, in the overhead space or under the seat in front of you.  

Remember that the luggage limit is per ticket so a secondary ticket would double your entitlement, otherwise you may be charged £10 per piece of excess luggage. This fee may vary depending on the route and time of travel. Also excess luggage is only offered in London, Manchester, Leeds, Bristol, Birmingham, Glasgow and Edinburgh. Excess luggage is subject to availability and is not guaranteed, unlike having an additional ticket. 

Passengers travelling on megatrain services are able to bring up to two pieces per passenger.

To avoid any risk to health, safety, property or the environment, please avoid carrying the below items:

• Weapons (Knives, Firearms, Explosives)
• Frozen food, raw meat products and smelly perishables
• Animals (except for guide dogs, hearing dogs or helping dogs)
• Flammable liquids and solids
• Poisonous, infectious, corrosive and radioactive substances

Ante cualquier duda, ponte en contacto con nuestro equipo de Atención al Cliente antes del viaje.

Hand luggage must safely fit on your lap, or under the seat in front of you.

Autobuses

Normal adult bicycles are unlikely to meet our luggage requirements and can’t be carried on our coaches.

Se pueden llevar bicicletas plegables o infantiles en nuestros autobuses siempre y cuando cumplan nuestros requisitos de equipaje y su propietario asuma el riesgo. Además, contarán como parte de su equipaje permitido. Se deben guardar de manera segura en una bolsa o en una caja en el área designada para equipajes (el maletero).

Trenes

Puedes subir a bordo tu bici gratis pero solo disponemos de espacio para 2 a la vez. It's a good idea to reserve a spot before you travel.

As they're very popular, cycle reservations are needed on services to and from London. Reservar un espacio para la bicicleta es gratis. Please call the EMR Customer Services team on +44 (0) 3457 125 678 as early as possible to book your space. Or you can do it online using our formulario de  reserva para bicicleta. 

Folding cycles can be carried on any megatrain service as hand luggage, provided they remain folded for the duration of the journey.

Yes, you can bring a buggy, pushchair or stroller with you. Debe estar plegado y guardarse en el maletero durante el viaje. These can be carried in addition to your luggage allowance.

A golf bag of clubs can take up a lot of space! As such a golf bag will fill your entitlement of luggage space.

Remember that the luggage limit is per ticket so a secondary ticket would double your entitlement, otherwise you may be charged £10 per piece of excess luggage. This fee may vary depending on the route and time of travel. Also excess luggage is only offered at staffed stops in London VCS, Manchester, Leeds, Bristol, Birmingham, Glasgow and Edinburgh. Excess luggage is subject to availability and is not guaranteed, so best to purchase an additional ticket to avoid disappointment at time of travel.

You can bring your skis/snowboards, as long as they're in suitable protective packaging and meet the requirements of our luggage policy* (size and weight). We don't have any special racks for carrying skis/snowboards, so they'll be carried in the hold of the coach - and will count towards your luggage allowance.

If we agree to carry skis/snowboards on any one journey, it doesn’t mean that we’ll be able to carry it on your subsequent journeys.

Contratamos el seguro de acuerdo a nuestra responsabilidad legal. All legal liabilities to third parties, which include damage to property and personal injury are covered. There's no insurance cover provided for loss, damage or injury where the carrier providing your service hasn't been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

We're using MissingX to reunite you with your lost property. Any misplaced items are logged and once we know you're the owner - we'll sort out collection or shipping for you. Please follow the link and fill out the form to get started.

If your luggage has been damaged as a result of negligence on the part of megabus, please contact our customer services in the first instance.  El seguro es contratado por la empresa de transportes de acuerdo con nuestra responsabilidad legal. Todas las obligaciones legales hacia terceros, incluyendo daños a la propiedad o lesiones personales, están cubiertas. There's no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.  Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

Si no encuentras la respuesta a tu pregunta, envíanos un email a:  

 [email protegido] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.