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Equipaje

megabus doesn’t check luggage or provide receipts for luggage transported on the coach by passengers.


We don't mind what your luggage is packed in, and we only ask that it weighs no more than 20kg. It can't be any bigger than a standard 'large' suitcase. El tamaño máximo del equipaje es de 200 cm (ancho + alto + profundo).


Or, you can take two or three bags. They just can't occupy more space than a single bag of these dimensions or exceed the maximum weight limit of 20kg once the luggage is combined.


También puedes llevar a bordo contigo una maleta de mano pequeña que quepa en tu regazo o debajo del asiento delantero. If you arrive for your journey with more luggage than one standard sized suitcase and one small piece of hand luggage, as detailed above - you may have items refused.


Puede que tengas que pagar £10 más por cada bulto de equipaje adicional. La comisión puede variar según la ruta y el horario del viaje.
Passengers travelling on megatrain services are able to bring up to two pieces per passenger.

 

No puedes subir artículos o sustancias a bordo de nuestros servicios que puedan representar un riesgo para la salud, la seguridad, la propiedad o el medio ambiente. These include, but aren't limited to, firearms, explosives, frozen food, live animals (except for guide dogs, hearing dogs or helping dogs), gas cylinders, flammable liquids and solids, poisons, radioactive materials, raw meat products, infectious substances such as bacteria and viruses, corrosives such as mercury, acids, alkalis, and wet-cell batteries. Ante cualquier duda, ponte en contacto con nuestro equipo de Atención al Cliente antes del viaje.

Hand luggage must safety fit on your lap, or under the seat in front of you.

 

Autobuses

Normal adult bicycles are unlikely to meet our luggage requirements and can’t be carried on our coaches.

Se pueden llevar bicicletas plegables o infantiles en nuestros autobuses siempre y cuando cumplan nuestros requisitos de equipaje y su propietario asuma el riesgo. Además, contarán como parte de su equipaje permitido. Se deben guardar de manera segura en una bolsa o en una caja en el área designada para equipajes (el maletero).

Trenes

Puedes subir a bordo tu bici gratis pero solo disponemos de espacio para 2 a la vez. It's a good idea to reserve a spot before you travel.

As they're very popular, cycle reservations are needed on services to and from London. Reservar un espacio para la bicicleta es gratis. Please call our Customer Services team on +44 (0) 3457 125 678 as early as possible to book your space. Or you can do it online using our formulario de  reserva para bicicleta. 

Folding cycles can be carried on any megatrain service as hand luggage, provided they remain folded for the duration of the journey.

Yes, you can bring a buggy, pushchair or stroller with you. Debe estar plegado y guardarse en el maletero durante el viaje. These can be carried in addition to your luggage allowance.

 

You can bring your skis/snowboards, as long as they're in suitable protective packaging and meet the requirements of our luggage policy* (size and weight). We don't have any special racks for carrying skis/snowboards, so they'll be carried in the hold of the coach - and will count towards your luggage allowance.


If we agree to carry skis/snowboards on any one journey, it doesn’t mean that we’ll be able to carry it on your subsequent journeys.

Contratamos el seguro de acuerdo a nuestra responsabilidad legal. All legal liabilities to third parties, which include damage to property and personal injury are covered. There's no insurance cover provided for loss, damage or injury where the carrier providing your service hasn't been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

We're using MissingX to reunite you with your lost property. Any misplaced items are logged and once we know you're the owner - we'll sort out collection or shipping for you. Please follow the link and fill out the form to get started.

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If your luggage has been damaged as a result of negligence on the part of megabus, please contact our customer services in the first instance.  El seguro es contratado por la empresa de transportes de acuerdo con nuestra responsabilidad legal. Todas las obligaciones legales hacia terceros, incluyendo daños a la propiedad o lesiones personales, están cubiertas. There's no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.  Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

Si no encuentras la respuesta a tu pregunta, envíanos un email a:  

 [email protegido] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.