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Problemas durante el viaje

Just like seats on a plane, all seats on megabus are sold on a reservation basis - so you must travel at your specified time and date. For journeys within the UK, customers need to be at their departure point at least 15 minutes before their journey is due to depart. No refunds or credits will be given if you miss the coach. But if your plans change more than 24 hours above you're due to travel - you can amend your ticket with us online.


If you missed your departure and you still wish to travel, you'll need to book another journey. So you can either book again on our website, or by calling our sales line on +44 (0) 900 160 0900. This service is operated by Journey call Ltd. Calls cost 65p per minute network access and call charges may apply. Consulta a tu proveedor de telecomunicaciones.


At some locations, (London Victoria Coach Station for example), you may be able to pay for a walk-up fare on the day of travel from a member of megabus staff – or use the self-service kiosk.

For the most up-to-date information on your journey, you can use our coach tracker to track your coach live. We also have our handy Service Alerts section of our website and Twitter pages.

Los clientes que estén de viaje en este momento y necesiten ayuda inmediata y para cualquier reserva urgente de espacio para silla de ruedas para viajar en un plazo de 48 horas deben llamarnos al +44 (0) 141 352 4444* en cualquier momento.

*El personal de Atención al Cliente está disponible de 08:00 a 20:00, los siete días de la semana. Las llamadas realizadas a este número podrían grabarse por motivos de formación y calidad. Se pueden aplicar cargos por establecimiento de llamada telefónica y acceso a la red. Consulta a tu proveedor de servicios para saber los precios exactos.

We work really hard to make sure our megabus services run as scheduled. But if there are changes outside of our control, full refunds or alternative travel arrangements will be offers when services are cancelled. We don't offer refunds on any delayed journeys. 

We may sometimes end up with delayed or cancelled services if there is severe weather or traffic conditions prevent us from getting where we need to be on time. We’ll keep our website and twitter page updated with information on delays and cancellations. And you can use our handy coach tracker to keep up-to-date. 

 

Please check your booking very carefully before completing your transaction, as we don’t give any refunds for bookings after you’ve paid for them.


You can make changes to your booking at any time, up to 24 hours before you're due to travel. An amendment fee and booking fee will apply for each amendment you make. Los cambios se pueden realizar online o a través de un agente de megabus autorizado. La comisión por modificación en una agencia de megabus autorizada puede ser diferente a la comisión por modificación que se cobra online.
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.

Lamentablemente no podemos realizar un reembolso ni ofrecer crédito alguno si el nuevo viaje es más barato que el original.


You can change trip now, or find out more in our bookings FAQ.

We’re sorry to hear you want to make a complaint. Please send all the details to us, including nature of the complaint and relevant details in writing to [email protected] We’ll aim to respond within 14 days. 

Si no encuentras la respuesta a tu pregunta, envíanos un email a:  

 [email protegido] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.