Contacto
Busca en nuestra sección de preguntas frecuentes para asegurarte de que tu pregunta no se haya contestado ya.
Preguntas generales, Atención al Cliente, asistencia y reservas de espacios para usuarios de sillas de ruedas
The megabus social media team are available from 9am to 6pm, every day. You can find our Live Chat feature as a pop up on our Help page. This provides a quick and easy answer to any questions that aren't covered in our FAQs.
You can also email us at [email protegido]
Trataremos de responder en un plazo de 72 horas. Thanks for your understanding, we really appreciate it.
You can also get updates direct to you by following us on twitter, megabusUK, and coaches can be tracked on our coach tracker.
Our call centre is open Monday to Sunday from 08:00 to 18:00 on 0141 352 4444.
Reservas para usuarios de sillas de ruedas
For wheelchair space reservations please call us on 0141 352 4444 (Mon-Fri 10:00-16:00) or email us at [email protegido]
We'll aim to respond to your email within 72 hours.
Los empleados de Atención al Cliente pueden reservarte el espacio necesario para la silla de ruedas. Once you have a reservation, you'll then need to book your travel tickets online on megabus.com, on the telephone bookings number below or at an authorised megabus agency.
Reservas de billetes por teléfono
Tel: 0900 1600 900** seven days a week 07:00 to 22:00 (Times are UK local time). Servicio operado por Journeycall Ltd.
**Las llamadas a este número tendrán un coste de 65 p por minuto más los cargos por el establecimiento de llamada. Calls will be answered in English, and bookings will be made in GBP (Sterling). For complaints about this service, please email [email protegido].
O escríbenos a:
Atención al Cliente
megabus/megatrain
Buchanan Bus Station
Killermont
Glasgow
G2 3NW
Although email is a quick and easy method to contact us, our Customer Relations department can't offer priority to customers who correspond with us through email over customers who write to us using postal mail.
Reclamaciones
If you're unhappy with our response, you've got the right to appeal our decision to the relevant conciliation agency. The conciliation bodies are subject to a 3 month time limit for dealing with appeals.
Reino Unido
Inglaterra y Gales. El Bus Appeals Body es un comité no reglamentado que ofrece un servicio independiente de gestión de reclamaciones que surgen de las operaciones de autobuses locales y los servicios de autobús programados en Inglaterra y Gales.
Contacto en Inglaterra,
Bus Users England
Princes Exchange
Princes Square
Leeds
LS1 4HY
www.bususers.org/england
Contacto en Gales,
Bus Users Cymru
Leckwith Offices
Sloper Road
Cardiff
CF11 8TB
www.bususers.org/cymru-wales
En Escocia: la Bus Passengers' Platform se encarga del servicio independiente de gestión de reclamaciones, que es parte del organismo estatutario Passengers' View Scotland.
Bus Users Scotland
Hopetoun Gate
8b McDonald Road
Edimburgo
EH7 4LZ
www.bususers.org/scotland
Consultas de prensa
Utiliza los datos de contacto que se muestran a continuación:
Scottish Citylink Coaches Limited
Buchanan Bus Station
Killermont Street
Glasgow
G2 3NW